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TOTA is a chatbot and virtual assistant for Insurance that can be deployed on a messaging, mobile andthe web platforms. This tool is built with HRM-specific knowledge to help customers for Recruitement,Leave, Reimbursement, Salary Information and others.
In today’s day and age, customers are looking for new and better ways to interact with their service providersand get quick access to information. Insurance companies typically have to deal with thousands ofcustomers, each having their own queries about policies, terms, conditions etc. A team of sales representatives can only do so much to help out the customers. What is going to differentiate one insurance company from another is the entire experience of dealing with the company and not just the quality of the product alone. Chatbots can make a huge difference in the way people get their insurance done. They have numerous advantages and there are many use cases they can play a role in.