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TOTA is a chatbot and virtual assistant for Food Industry that can be deployed on a messaging, mobile and the web platforms. This tool is built with Food industry-specific knowledge to help customers
The idea of combining technology with food is a blissful one for food lovers all around. However, the user experience this industry has to offer is limited as a major part of the population even today, especially the middle-aged segment, is clueless about technology. One of the prime challenges this sector faces is that a large part of the population despite having smartphones with fast broadband connections fails to adapt to the food tech ordering process on sites and apps, meaning some of the target audience don’t know how to use the site or app to order food! As a result that TG sticks to traditional methods of ordering food or depend on other family members to help them around. A chatbot could play a crucial role here and allow customers to engage with restaurants and other food outlets using a simple chat window. It is much easier to interact with a bot in a conversational manner and order food than it is to use an app for the same purpose. Therefore, a chatbot being a piece of software that performs automated chat conversations becomes the need of the hour!