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TOTA is a chatbot and virtual assistant for E-Commerce that can be deployed on a messaging, mobile andthe web platforms. This tool is built with HRM-specific knowledge to help customers for Product Discorvery,Purchase, Return Product and others.
Customers today want quick responses and the ability to buy what they need fast and easy. With so many E-commerce platforms available to buy from, what differentiates one from another is the user experience and convenience of buying. The concept of a bot guided purchase and commerce experience has enormous potential. Chatbots have the capacity to handle thousands of requests at the same time and respond in a meaningful manner. Using chatbots, the entire experience of shopping online can be improved and made more fun for the customers.
Moreover, customers are not necessarily required to visit the ecommerce site; they can interact with the brand using their preferred channel like Whatsapp, Facebook etc. and make their purchase. Amazon has already built its own AI voice chatbot called Alexa which helps users in shopping online from Amazon. It is now turn for other players to grab the opportunity and deploy their own chatbots to engage with customers.